AI agents for telecom customer care
aixplain lets telecom operators run customer care agents that answer in Arabic and English, draw on the operator’s own systems and stay within the rules set for them. aixplain built Bayan AI for Syriatel: an Arabic-first assistant and the first nationwide AI assistant in the Levant, part of a partnership whose Arabic-first system will serve more than 12 million subscribers. Agents run in our cloud or on the operator’s own servers, and every run is checked and recorded.
Arabic first, English second
Syriatel’s staff use Bayan AI to look up policies, bundles, billing and account services straight from Syriatel’s own systems, in Arabic first and English second. It runs under Syriatel’s own governance and data perimeter, and no user data leaves the country.
Connected to your systems
Add your own data, tools or APIs next to 1,000+ models, tools and integrations. You decide which sends, spends or connections need a person’s Allow.
Rules on every reply
Inspectors check each input and output for personal data, jailbreaks, unsafe content or hallucinations, and edit or stop any reply that breaks a rule.
Visible at any scale
A dashboard shows every run and whether it passed your policies. Every run’s cost shows in its trace, and budgets apply per workspace, key or model.